OCASI Learn At Work
This four-module training course focuses on the performance-based competencies that settlement workers need to provide effective and meaningful Information and Referral (I&R). The course addresses all of the Service Delivery Standards including assessment skills, crisis intervention, making appropriate referrals, advocacy and follow-up. The course also provides important information regarding navigation skills and the identification and use of trustworthy resources.
If you are having difficulties registering for this course please contact LearnAtWork Support via our ticket system.