This four-module training course focuses on the performance-based competencies that settlement workers need to provide effective and meaningful Information and Referral (I&R). The course addresses all of the Service Delivery Standards including assessment skills, crisis intervention, making appropriate referrals, advocacy and follow-up. The course also provides important information regarding navigation skills and the identification and use of trustworthy resources.

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If you are having difficulties registering for this course please contact LearnAtWork Support via our ticket system.